Refund Policy
Last updated October 28, 2026
Cancel anytime and keep access through the period you paid for. Subscription and setup fees are non-refundable, except for billing errors or if we end your subscription early.
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1. Cancel anytime
An account owner can cancel a subscription at any time from Settings → Billing, or by emailing support@placestead.com. Cancelling stops the next automatic renewal. Your organization keeps full access through the end of the monthly or annual period you have already paid for.
2. Subscription fees
Subscription fees are not refunded for partial periods, unused time, or unused homes or seats. This applies to both monthly and annual plans. Cancelling an annual plan mid-year stops the next renewal but does not refund the rest of the current year.
3. White-glove setup fees
Setup fees pay for work our team starts right after purchase: adding your homes, creating staff accounts, and entering youth profiles. Setup fees are non-refundable once paid.
4. Billing errors
If you were charged in error, such as a duplicate charge or a charge after a confirmed cancellation, email support@placestead.com within 60 days of the charge. We will review it within 5 business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.
5. Plan changes and removed homes
Adding homes or upgrading takes effect right away and is prorated on your next invoice. Removing homes or downgrading takes effect at your next renewal; we do not refund the current period.
6. If we end your subscription
If we end your subscription for a reason that is not your breach of our Terms, we will refund the prepaid fees for the unused part of your billing period. Nothing in this policy limits a refund that Florida or federal law requires.
7. Before you dispute a charge
Please contact us at support@placestead.com before disputing a charge with your bank; we can usually fix billing problems faster. See our Terms of Service for the full billing terms.